Safety & wellbeing
Everything else we do — the training, the venues, the evening activities — only works because parents trust us with the most important person in their life. Here is exactly how we earn that trust, every single week.
Non-negotiable. Written down. Audited.
HighFive operates to a single safety standard at every destination. This isn't marketing, it's a written protocol shared with every coach, hotel partner, transfer driver, and medical provider before camp week begins. The same protocol runs in Antalya, Belgrade, Sarajevo, and Kyrenia. Every site. Every week. No exceptions.
Safety is how we run the company
24/7 Adult supervision
A dedicated camp manager and supervised dormitory floors mean a camper is never unattended. Room checks happen three times per day and lights-out supervision continues through the night.
1 : 6
Small-group coaching with a target ratio of one coach to six athletes
24/7
Medical support on site at every camp
3x
per day
Pre & Post
every camp week
Vetted coaching staff
Every HighFive coach completes a background check, holds a current federation licence, and is trained in youth-specific safeguarding before working with a single camper. No exceptions, no shortcuts, no freelancers.
Every coach, medic, and supervisor is background-checked in the country they work in. Licensed federation credentials are verified annually. We do not use unvetted freelancers.
Child safeguarding
A HighFive camp is a place where every child, regardless of background, language, or ability, feels seen, heard, and respected.
We follow International Safeguarding Standards for youth sport. This means written codes of conduct for coaches and staff, confidential reporting channels for campers and parents, zero-tolerance for bullying or discrimination, and regular safeguarding training for every team member who interacts with a camper.
- Coach Code of Conduct
- Confidential Reporting Line
- Anti-Bullying Policy
- Annual Safeguarding Training
How we keep your child safe
On-site medical cover
Medical support on site at every camp
On-site first aid is available at all times. For anything beyond minor care, we coordinate with local hospitals and contact parents immediately. Travel insurance coordination is included.
Safe facilities only
Supervised accommodation floors and evening checks
Every hotel, court, and venue passes a HighFive safety audit before it hosts a camp — fire safety, pool supervision, room security, and food hygiene are all checked and documented annually.
Airport Transfers
Door-to-door supervised airport transfers
Full-Board Meals
Menus planned around the needs of active young athletes: breakfast, lunch, dinner, and snacks.
Every family completes a medical intake form before camp. Kitchens are briefed on allergies and a medical binder travels with the camp manager. We regularly host campers with asthma, diabetes, severe allergies, and ADHD.
Never miss a moment
The Parent Portal is in preview and rolls out to registered families first: daily photos and videos, activity summaries, skill progress and direct coach messaging.
- Daily photos and videos
- Activity summaries and schedule
- Skill progress reports
- Direct coach messaging
In preview — available to registered families first. We'll tell you exactly what's live before you book.
What happens if something goes wrong
Transparency matters. Here is the exact five-step flow every HighFive site follows.
Immediate assessment
The on-site medic reaches the camper within 2 minutes for any incident during training. Coaches are first-aid certified and begin care until the medic arrives.
Parent notification
The camp coordinator contacts parents directly by phone and WhatsApp within 15 minutes of any incident requiring more than routine first aid. Parents hear the news from us first, never from their child's phone.
Medical escalation
If hospital care is needed, a camp coordinator travels with the camper and stays until a parent or legal guardian takes over. Insurance coordination begins immediately in parallel.
Support & stabilisation
A dedicated family liaison keeps parents informed with hourly updates until the camper is back at camp or safely home. Siblings and roommates receive emotional support from our camp welfare staff.
Review & debrief
Every incident is logged, reviewed by the operations director, and, where useful, shared with other camp sites so the whole organisation learns. No blame culture, just continuous improvement.
The trust dossier
Every claim we make, connected to a document, a person, or marked as in preparation — nothing invented.
- VettingEvery HighFive coach completes a background check, holds a current federation licence, and is trained in youth-specific safeguarding before working with a single camper. No exceptions, no shortcuts, no freelancers.
- Accommodation supervisionA dedicated camp manager and supervised dormitory floors mean a camper is never unattended. Room checks happen three times per day and lights-out supervision continues through the night.Documentation in preparation
- Medical supportLicensed medical staff are present at every training session. Each destination has a pre-confirmed partnership with a nearby hospital, and travel insurance is included in every camp booking.Documentation in preparation
- TransfersAirport meet-and-greet, GPS-tracked group transfers, and automated SMS confirmations at every handover: arrival, hotel check-in, and return journey. You know the moment your child arrives.Documentation in preparation
- FacilitiesEvery hotel, court, and venue passes a HighFive safety audit before it hosts a camp — fire safety, pool supervision, room security, and food hygiene are all checked and documented annually.Documentation in preparation
Coaching team
Basketball
FIBA-licensed coaching
Documentation in preparationFootball
UEFA-licensed coaching
Documentation in preparationVolleyball
National-level coaching
Confidential Reporting Line
Our operations team answers every safety question personally, usually within the same working day. Nothing matters more to us than this.
We follow International Safeguarding Standards for youth sport. This means written codes of conduct for coaches and staff, confidential reporting channels for campers and parents, zero-tolerance for bullying or discrimination, and regular safeguarding training for every team member who interacts with a camper.
Frequently asked
Who is with my child at night?
Dedicated night supervisors walk the accommodation floors at designated check times. Room doors are locked but accessible to staff in emergencies. Coaches sleep on the same floor as their age group so help is seconds away.
Can my child contact me whenever they want?
Yes. Phones are allowed at all times outside training sessions. We also provide a free designated call window every evening and a 24/7 coordinator hotline for parents who need to reach their child urgently.
Do you run background checks on coaches?
Every coach, medic, and supervisor is background-checked in the country they work in. Licensed federation credentials are verified annually. We do not use unvetted freelancers.